Terms & Conditions

By accessing or using NovvaPay ("the Platform"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree with any part of these Terms, you must not use the Platform.

These Terms constitute a legally binding agreement between you ("User" or "you") and NovvaPay ("we," "our," or "us"). Your use of the Platform is also subject to our Privacy Policy, which is incorporated herein by reference.

Last updated: June 21, 2026

NovvaPay is a closed-loop digital utility ecosystem. Unlike traditional fintech applications, NovvaPay is not a digital bank. Funds deposited into your NovvaPay wallet are designed to be used exclusively within the Platform for utility and service payments.

Core services include:

• •Airtime and data bundle purchases (including printable recharge pins and data voucher generation)
• •Cable TV (DStv, GOtv, StarTimes) and electricity bill payments with meter/smartcard validation
• •Exam scratch card (WAEC, NECO) purchases
• •Remita (RRR) government and institutional payment processing (coming soon)
• •Airtime-to-cash conversion
• •Virtual Dollar Card issuance for international spending
• •Internal wallet transfers between NovvaPay users

To use the Platform, you represent and warrant that:

• •You are at least 18 years of age or the age of legal majority in your jurisdiction
• •You are a resident of the Federal Republic of Nigeria
• •You have the legal capacity to enter into a binding contract
• •You have a valid Bank Verification Number (BVN) for identity verification
• •You are not on any sanctions lists or prohibited from using financial services

NovvaPay reserves the right to verify your identity and refuse service to any individual or entity at its sole discretion.

You are responsible for maintaining the confidentiality of your account credentials, including your password and transaction PIN. You agree to:

• •Provide accurate, current, and complete registration information
• •Update your information promptly if it changes
• •Notify us immediately of any unauthorized use of your account
• •Not share your login credentials or PIN with any third party
• •Not create multiple accounts to exploit referral bonuses or promotional offers

You are fully liable for all activities that occur under your account. NovvaPay will not be liable for any loss or damage arising from your failure to safeguard your account.

Your NovvaPay wallet is an internal stored-value facility. Key terms governing your wallet include:

• •No External Withdrawals: Funds in your NovvaPay wallet cannot be transferred to external bank accounts. The sole exception is funds loaded onto the Virtual Dollar Card.
• •Internal Transfers: You may transfer wallet balances to other NovvaPay users instantly and free of charge.
• •Funding Methods: You may fund your wallet via dedicated virtual account transfer or card/bank payment (Paystack, Monnify). Crypto funding via USDC stablecoin deposit (Circle/Base Network) will be available soon.
• •Balance Accuracy: While we strive for real-time accuracy, wallet balances displayed are indicative. In the event of a discrepancy, NovvaPay's internal records shall prevail.
• •Dormancy: Accounts inactive for 12 months may be subject to dormancy fees or closure as per regulatory guidelines.

The Virtual Dollar Card is a prepaid USD card intended to be funded from your NovvaPay wallet for international subscriptions and global e-commerce. This feature is coming soon to the Platform. When it becomes available, by using this feature you agree to:

• •Card issuance and transaction fees as displayed at the point of request
• •Currency conversion rates determined by our partner network
• •Card funding, reload, and usage limits will be disclosed at the point of request
• •Unused card balances may be refunded to your wallet, subject to applicable fees

NovvaPay offers smart recurring payment functionality for bills including cable TV, data, electricity, and airtime.

• •Recurring schedules can be set to run daily, weekly, or monthly, with a chosen run time.
• •You may pause, edit, or delete any recurring schedule at any time.
• •Recurring payments require sufficient wallet balance at the time of execution. If insufficient funds are available, the payment will fail and you will be notified.
• •You may cancel or modify any recurring schedule at least 24 hours before the next scheduled payment.
• •NovvaPay is not liable for service interruption due to failed recurring payments resulting from insufficient balance or third-party service provider outages.

Auto-Save Rules let you automatically set aside a fixed amount into a savings vault on every qualifying purchase — airtime, data, electricity, cable TV, exams, and more.

• •Auto-Save: When enabled, a specified amount is automatically routed to a savings vault on every qualifying transaction.
• •Flexible Vault: Funds can be withdrawn back to the main wallet at any time for restocking or business use.
• •Fixed Vault: Funds are locked until a chosen maturity date. Early withdrawal before maturity may incur a penalty fee.
• •Interest rates, if any, on fixed vaults will be disclosed at the time of creation and are subject to change.

NovvaPay offers several incentive programs to reward users:

• •Cashback: Every qualifying utility purchase earns a micro-percentage cashback credited to your wallet. Cashback rates vary by service and are subject to change.
• •Welcome Bonus: New users receive 500MB of free data after successful registration, completing identity verification (BVN), and their first wallet funding. A verification code is delivered to your phone via SMS.
• •Referral Program: Existing users earn a referral bonus when an invited user registers and funds their account. The referred user also receives their 500MB welcome bonus, subject to the same registration, verification, and funding requirements.
• •All rewards are non-transferable, have no cash value, and may be revoked if obtained through fraudulent or abusive means.
• •NovvaPay reserves the right to modify, suspend, or discontinue any reward program at any time with or without notice.

NovvaPay supports USDC stablecoin deposits via the Base Network (Coinbase Layer-2 blockchain) through our partner Circle.

• •Only USDC on the Base Network is accepted
• •Minimum deposit amounts may apply
• •Deposits are subject to blockchain confirmation times and network fees
• •Incorrect network transfers may result in permanent loss of funds
• •Crypto-to-fiat conversion rates are determined at the time of credit

You agree not to engage in any of the following activities:

• •Using the Platform for any illegal purpose or in violation of Nigerian law
• •Attempting to reverse-engineer, decompile, or tamper with the Platform
• •Creating multiple accounts to exploit bonuses, referrals, or promotions
• •Engaging in any activity that may disrupt or compromise Platform security
• •Using automated scripts, bots, or scrapers without explicit written permission
• •Money laundering, fraud, or any financial crime
• •Funding your wallet through stolen cards, accounts, or proceeds of crime

Violation of these prohibitions may result in immediate account suspension, forfeiture of balances, and legal action.

NovvaPay charges fees for certain services, which are disclosed at the point of transaction or in your account dashboard. These may include:

• •Service fees on specific utility purchases
• •Virtual Dollar Card issuance and transaction fees
• •Early withdrawal penalties on fixed savings vaults
• •Airtime-to-cash conversion fees

We reserve the right to introduce new fees or modify existing fees with at least 14 days' notice via email or Platform notification.

If a transaction fails, is debited without delivery of the requested service, or is processed incorrectly, you may raise a dispute directly from the Platform for failed and incorrect transactions.

• •Raising a Dispute: Open the Disputes page, select the affected transaction, and describe the issue. Provide any supporting details or references that help us investigate.
• •Resolution: We will investigate each dispute and, where the failure is confirmed, refund your wallet balance or resolve the transaction within a reasonable time.
• •Provider Delays: Where a service provider delays or fails to deliver a completed payment, we will assist in resolving the issue but are not liable for third-party outages.

To the fullest extent permitted by applicable law:

• •NovvaPay provides the Platform on an "as is" and "as available" basis without warranties of any kind, either express or implied.
• •NovvaPay shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform.
• •Our total liability for any claim shall not exceed the total amount of fees paid by you in the 12 months preceding the claim.
• •We are not liable for service disruptions caused by third-party providers, network outages, or force majeure events.

NovvaPay reserves the right to suspend or terminate your account and access to the Platform at any time, with or without cause, including:

• •Violation of these Terms or any applicable law
• •Suspected fraudulent or illegal activity
• •Extended account inactivity (12+ months)
• •Upon your written request to close your account

Upon termination, your right to use the Platform ceases immediately. Any remaining wallet balance will be handled in accordance with our winding-down procedures and regulatory requirements.

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria.

• •Informal Resolution: Before initiating formal proceedings, you agree to contact us at support@novvapay.com to attempt to resolve the dispute informally.
• •Arbitration: Any dispute not resolved informally shall be settled by binding arbitration in Lagos, Nigeria, in accordance with the Arbitration and Conciliation Act.
• •Class Action Waiver: You agree to resolve disputes on an individual basis and waive any right to participate in a class action.

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or Platform notification at least 14 days before the effective date. Your continued use of the Platform after the effective date constitutes acceptance of the modified Terms.

If you do not agree with the modified Terms, your sole remedy is to discontinue using the Platform and close your account.

For questions, complaints, or inquiries regarding these Terms, please contact us: